on orders of $99 or more
we offer free domestic shipping on all orders over $99 only inside the continental USA. This may exclude some items, such as over-sized items, or items sold at closeout price. All orders are shipped via the US Postal Service via Priority Mail. some oversized items might also ship UPS or Fedx Ground. Any items deemed will be shipped Parcel Post within the 48 contiguous states only. Most orders placed before 3PM EST Mon-Fri are usually shipped on the same day.
Shipping times range from 2-5 days. A specific delivery time frame is not guaranteed on any class of mail. If your order is urgent and you need it fast, please contact us.@ firstname.lastname@example.org
We offer international shipping to many countries. If you wish to make a purchase and have it shipped outside of the US and your country is not listed in the drop-down selection, please contact us via email to arrange for a shipping quotation and payment arrangements. The shipping quotation is as accurate as possible, however there may be situations where the actual shipping charge is a few dollars more or less. In these situations we will contact you to request additional funds or refund an overcharge. There are no guarantees on delivery time frames. Please note that due to a high fraud rate from the following countries, we do not ship to Nigeria, Indonesia, Singapore or Romania. Additionally, orders sent to Brazil and several other countries cannot be insured, therefore, we may limit the value of merchandise shipped to Brazil and other countries. If you have any questions, please contact us before placing your order. We may require proof of photo ID and credit card by asking you to submit a scan via email or fax of those articles.
If you have selected a freight forwarder to receive your package in the US on your behalf, HobbyQuarters is not responsible for loss or damage to your parcel once it has arrived at your freight forwarder. Please note- iWe may require proof of photo ID and credit card by asking you to submit a scan via email or fax of those articles.
Orders shipped within the state of Massachusetts will be charged sales tax at a rate of 6.25%.
We can appreciate that you would like to save some money, but please do not ask us to mark your package as a Gift or declare a value that is less than your actual purchase. Should an item be refused at customs, any refund issued back to the customer will exclude the actual shipping & insurance costs. Certain items may be subject to a restocking fee. Please check with your country taxing authority for any questions you may have about taxes you may have to pay.
In the event you have not received your package within a reasonable time, please contact your local post office or Customs Office. In most cases, the package may be waiting to be picked up. You can track the status of your package at USPS.com using the Delivery Confirmation number provided in your shipment notification email or by logging into your account.
If it is determined that the package is lost, you will be required to sign a loss affidavit and authorize a Postal investigation on your behalf.
If you have provided an incomplete, wrong address, or did not pick up your package and your package is returned back to us, you will incur additional shipping fees to resend the package out to you. Please be certain that the information you provide is correct and contact immediately if you have made an error.
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