How do I return an item?

This Policy Applies to our on line stores and brick and mortar Store the "Hobby Stop" in Foxboro Ma.


MERCHANDISE RETURNS

We will accept merchandise for return that was purchased from Hobby Quarters within 5 business days of contact from the date you receive your package. The merchandise must be in new, unused condition, and in its original un-onpened packaging. There is a 25% restocking fee on all items. If you had free shipping on your purchase we must deduct the shipping cost from your refund. Please E-Mail or call m-f 9-5 est 508-549-9959 ahead for return authorization to get a RMA number. Packages without a Valid assigned RMA# clearly marked on the outside of the box will be refused to the carrier. We do not accept returns via COD or billed to Hobby Quarters in any way. All returns must be authorized by us via phone or email prior to sending items back with a RMA #. There are no returns on Batteries and Electronic items. No returns on used items, If your order shipped free due to our free shipping offer and the total order falls below $99 after a return, the actual shipping fees will be deducted from your refund/credit. Shipping is not refundable.



DEFECTIVE RETURNS

If the item(s) you wish to return is in-operable, it may be defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise normally need to be returned directly to the manufacturer for warranty repair or replacement. Most of manufacturer defects found after the product has been installed or used revert to the manufacturer's warranty (see Below) and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange; however, we suggest that you contact us at rchover@rchover.com before taking any action. Please do not attempt to self-repair a defective item, doing so will void your warranty and your ability to return the item. Return shipping costs for warranty issues are the responsibility of the customer.


DAMAGED RETURNS

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please E-Mail or call us immediately. Save all packaging material and paperwork; do not throw anything away and take photos if possible.

WARRANTY & REPAIR

Hobby Quarters is not a warranty repair center or manufacturer for any of the products we resell. Your products are subject to the individual vendor's warranty & repair policy. Hobby Quarters assumes no liability either expressed nor implied for any manufacturers defect, or damages as a result of use or misuse of their products.

Defects found after the product has been installed or has been in use are covered under the manufacturer's warranty, and need to be claimed directly with the manufacturer or distributor. These items will be repaired or replaced at the manufacturer/distributor discretion. Return shipping costs for warranty issues are the responsibility of the customer.

If you need any assistance in contacting the manufacturer or are having problems getting your issue resolved, please e-mail us and we will help you get your issues taken care of.

Please reference our table of manufacturers contact information for warranty or RMA remedy. If you do not see the manufacturer listed below, please contact us.

Manufacturer Support #'s
Yuneec- http://yuneec.com/support
DJI- http://www.dji.com/support

Futaba -(217) 398-0007. Available Monday-Friday, 8am-5pm CST
Horizon Hobby / JR / E-Flite / 1-877-504-0233
Castle Creations - (913) 390-6939
Scorpion - 760-468-8838
For customers outside of the US, it may be more efficient to deal with the Distributor closest to your country.

Items returned to Hobby Quarters without a valid RMA # will be refused.